Terms and Conditions

  

Volt Mobility's car usage policy aims to enable smooth and efficient services. Please take a moment to review the following:


  • Airport & Railway Transfers:- For pick-ups at airports or railway stations, we allow a maximum waiting time of 30 minutes. If the waiting time exceeds this, it will be considered a no-show. Consequently, the vehicle will be withdrawn, and applicable no-show charges will apply.
  • For pick-ups from other locations, a maximum waiting time of 30 minutes is permitted, after which the no-show policy will be in effect. 
  • Outstation Travel: - Please be aware that one-way rentals are not offered for outstation travel, and the calculation of kilometers will commence from the city of origin.
  • * For outstation travel exceeding 300 kilometers in a single day, additional kilometer charges will be applicable based on the specific car model.
  • * In cases where travel extends beyond 24 hours, we provide a complimentary extension of one hour. Any usage beyond this one-hour extension will result in a full day's rental charge, calculated daily according to the car model.
  • Local/Within City Travel:- Minimum Billing for all rentals will be 4hours/40kms. The next rate Package of 8hours/80kms will apply after 20 minutes over the basic package.

Cancellation policy for your reference:

  • 1. No cancellation fee will be applied if the booking is cancelled more than 24 hours before the scheduled rental start time.
  • 2. Similarly, no cancellation fee will be applied if the booking is cancelled between 4 and 24 hours before the scheduled rental start time.
  • 3. A cancellation fee equivalent to 100% of the booking charges will be applicable if the booking is cancelled within 0 to 4 hours of the scheduled rental start time.
  • 4. A cancellation fee equivalent to 100% of the booking charges will also be applicable in the case of a no-show.
  • To cancel your booking, please send a cancellation request to reservations@volt.net.in.

Parking, Tolls, and Interstate Taxes

  • Please be aware that all parking fees, toll charges, and interstate taxes incurred during the service are the responsibility of the customer. Additionally, any usage beyond the initially agreed-upon time or distance will be charged at the applicable hourly and/or per-kilometer rates.

Fuel

  • For chauffeur-driven car services, the quoted price includes a specified mileage allowance. Any travel exceeding this pre-defined limit will be subject to additional charges.

Cleanliness

  • To preserve the condition of our vehicles, please note that the transportation of pets, goods, or any items that could damage the upholstery or any part of the vehicle's interior or exterior is not permitted. In the event of such damage, the user will be responsible for the actual costs of repair or cleaning.

Bookings Updates

  • Any revised bookings cannot be cancelled or refunded. To confirm your changes, a nominal additional payment of INR 1 will be required, after which your original booking will be cancelled.
  • If the revised booking amount is higher than your initial booking, the outstanding balance must be paid upfront. Conversely, if the revised amount is lower, the difference will be refunded to you after the completion of your booking period.
  • For chauffeur-driven services, you can modify the following details: Booking Period, Reporting Address, City, Car, and Service Type (Airport Transfer, Within City, Outstation, or One-Way Transfer).

Refund Policy

  • Volt India will process your refund within 14 working days as per our cancellation and refund policy.

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Privacy Policy

 1. Information Collected

  • Any personal information collected through this website is managed solely by Volt Mobility Pvt. Ltd., with its office located at H 302, Sushant Arcade, Sushant Lok Phase I, Sector 43, Gurugram, Haryana, India.
  • When you visit our website, we collect your IP address and other personal data. The collection of IP addresses helps us understand our audience and identify the sources of traffic generated on our website.

2. Type of Data Collected

  • Reservation Data Collection

While reserving or booking Volt car rental services, we collect your name, address, contact number and email address. This information is collected to make the entire reservation process seamless.
In case of a successful reservation, we share the confirmation via SMS, WhatsApp and email. If any problem or issue arises related to your booking, we communicate with you through the same platforms.
For online reservations and online payments, you may be asked to provide your payment card number, cardholder’s name and expiration date to enable us to process payment for the respective booking.

  • Volt Customer Online Reservation Account

When you make an online reservation with us, we offer you the convenience of creating an online account. If you choose to create an account, we will store the basic personal details you provide in our customer database. This enables you to expedite your future bookings.

  • Volt Customer Loyalty & Benefit Programs

If you click the “Join” button, we will continue sharing promotional announcements with you.

  • Location Tracking & Data Collection Policy

The Volt Team and Volt Chauffeurs App collect location data for security and accountability. This helps us accurately calculate the distance covered and the time taken for each trip completed by the chauffeur.
We follow a transparent process and take into consideration the driver’s consent to access location data throughout the journey, starting at each trip’s commencement.
This process helps us maintain a transparent and accurate record of bookings, their execution and billing. It also enables customers to view relevant information while maintaining compliance with user privacy preferences.

  • Transaction Database

We maintain customer transaction records in our database for a limited period. These records may be shared if required.

  • Cookies Policy

We use cookies to understand how you interact with our content and to improve your experience when visiting our website. For example, some cookies remember your preferences so that you do not have to repeatedly make the same choices during future visits.
Additionally, cookies allow us to provide specific content based on your areas of interest in our services. We may use insights from your behaviour on our website to serve you targeted advertisements as part of our efforts to remarket our products and services.
3. Situations When Your Data Is Used

  • Collected Database Sharing

We are committed to not sharing any personal data provided to Volt with third parties for marketing purposes.

  • Volt Digital Marketing Contest & Digital Marketing Survey

If you participate in any Volt digital contest or digital survey that involves a third party for fulfilling certain elements, such as gifting or rewarding a winner, we will share the personal data you provide to facilitate the necessary arrangements.
4. Customer Data ProtectionWe have deployed security measures and technology to protect all personal data provided by our customers.
For online transactions, we use SSL-encrypted technology to protect credit/debit card details and other transactional processes.
5. Access to Your Personal DatabaseYou are in control of your personal database. You have access to your personal details and can view, edit or delete your personal information as per your preference.To access your database, you will need the login credentials and password created by you.
6. Changes to This PolicyThis policy is subject to change. In the event of any changes, customers will be informed through their registered contact details.
7. Monthly Free Volt Newsletter SubscriptionIf you choose to subscribe to our monthly newsletter, you will receive a copy at your registered email address.